At Breathe Care BD, we are committed to providing our customers with the best possible experience, from the moment you purchase to after-sales service. We adhere to international standards of quality and customer care, ensuring your complete satisfaction with every purchase.

1. Eligibility for Returns

We offer a 7-day return policy for all products under the following conditions:

  • The product must be unused, undamaged, and in its original packaging.
  • You must provide the original receipt or proof of purchase.
  • The product must include all accessories, manuals, and documentation as delivered.

Please Note: Products that are used or damaged after delivery, or those without original packaging, are not eligible for returns unless there is a manufacturing defect.

2. Return Process

If you wish to return a product, please follow these steps:

  1. Contact Our Support Team: Reach out to us via phone at +880 1825146014 or email at breathecarebd@gmail.com within 7 days of receiving the product.
  2. Provide Details: Share the reason for the return and provide photos if necessary (e.g., in case of a defect).
  3. Return Shipping: Once approved, we will guide you on how to return the product. Return shipping costs are the responsibility of the customer unless the product has a manufacturing defect or was delivered incorrectly.
  4. Inspection: Upon receiving the returned product, we will inspect it to ensure it meets our return eligibility criteria.

3. Refund Process

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment or offer store credit, as per your preference.

Refund Timeline:

  • Refunds will be processed within 7-10 business days after approval.
  • Refund processing time may vary depending on your bank or payment provider.

4. Exchange Policy

If you receive a defective or incorrect product, we will gladly exchange it for the correct item or a new unit, depending on stock availability. Please initiate the exchange process by contacting us within 7 days of receiving the product.

5. Warranty and After-Sales Support

We pride ourselves on offering ISO-certified products that meet international quality standards. Most of our products come with a manufacturer’s warranty, ensuring reliable performance and peace of mind. If you encounter any issues with your product during the warranty period, we will:

  • Assist with repairs or replacements, as covered by the manufacturer’s warranty.
  • Provide expert after-sales support and troubleshooting to ensure you get the best use out of your product.

6. Customer Satisfaction Guarantee

At Breathe Care BD, customer satisfaction is our top priority. Our return and refund policy is designed to offer you a risk-free shopping experience. We continuously improve our processes based on feedback and aim to deliver top-notch after-sales service in line with the ISO 9001:2015 standards for quality management.

7. Contact Us for Support

If you have any questions or need assistance with a return, refund, or warranty claim, please don’t hesitate to contact our customer service team:

Breathe Care BD
📍 Address: 151/2 Lake Circus (2nd Floor), Kalabagan, Mirpur Road, Dhaka 1205, Bangladesh
📞 Phone: +880 1825146014
📧 Email: breathecarebd@gmail.com

We are always here to ensure that your experience with Breathe Care BD is smooth and satisfactory.